The Pegasus Quality Policy is to provide superior quality services that consistently meet universal quality standard requirements and client expectations. The fulfillment of Pegasus’s high-quality services and client satisfaction is achieved by collaboration of management and staff activities.

The Quality Policy is achieved through:

• Management and staff involvement and commitment to providing high quality work and excellent professional service to our clients, while controlling costs and meeting deadlines.
• Allocation of sufficient resources in a timely manner to Pegasus staff to meet the quality objectives.
• Development of staff competency, creativity, empowerment and accountability.
• Implementation of quality practices through independent third-party quality oversight for all work and improvement of product quality by reviewing, monitoring, and communicating quality objective measures.
• Provision of quality-oriented training annually and/or as required for implementation of quality-related policies and procedures.
• Establishment of measurable quality objectives for each research project to ensure high-quality deliverables.
• Encouragement of structured feedback from staff and clients.
• Revision of the quality management system and periodic assessment of quality system key components for continual improvement.